FAQs

TERMS AND CONDITIONS

‘You/Your’ means the person that rents the vehicle from us and is named on the Rental Agreement.

The Contract is only formed when we allow you to take possession of the key to the Vehicle. We will not do so unless and until you come to collect a Vehicle from us or accept delivery and you have provided the Required Documents and Identification.

By taking possession of the key to the Vehicle, you accept the terms of the Rental Agreement and accept these Terms and Conditions.

This contract includes:

Road tax
MOT
Interim Servicing every 6000 miles
Full Maintenance
Damage, Loss, Theft or Accidents:

In the event of any damage to, loss of, theft of or accident with or in the vehicle you must contact us immediately and initiate proceedings with your Insurance provider

Insurance:

You are required to provide a copy of your Insurance Certificate on or before Vehicle Collection or Delivery. Your Vehicle must have valid Fully Comprehensive Car Insurance Cover for the entirety of your contract. Failure to insure your vehicle will void your contract and the vehicle will be returned to us immediately. We do not accept temporary cover certificates. We do accept Trade Insurance Policies as long as Vehicle Registration is named on policy and lodged with MID

Driving License & ID Restrictions:

A full and valid UK driving licence must have been held for a minimum of 12 months and over. Photo car driving licence is required. Address must be up to date and match Proof of Address Document from following list: Electricity Bill, Water Bill, Gas Bill, Broadband / Landline Bill, Council Tax Bill, Credit Card Bill/Statement, Bank Statement, Mortgage Statement, Polling Card, HMRC Self Assessment / Tax Credits / Benefits. All documents must be dated within 90 days of the hire date.

All drivers must supply a ‘Share Code’ and give consent. Drivers can visit the below link and authorise this in advance. https://www.gov.uk/view-driving-licence

Damage Admin Fee:

Minor damages to the vehicle such as scratches or dents will be charged for by MDRS Rentals LTD at the time of Interim Service or on Vehicle Return. If the car is too dirty, it will be cleaned before the check can proceed. You will be liable for the valet fee of £70. All damages will be documented by photograph and all are subject to a Damage Admin Fee of £40 on top of the deductible amount.

Late Payment Fee:

Monthly Rental Payments are due in advance on the date stated in the Rental Agreement. Any payments for parking charges and fines are due 7 days in arrears. Accounts overdue by 1 day will be charged a Late Payment Fee of £30. Vehicle collection process will begin if any account remains overdue for 7 days and recovery agencies are informed. You will be liable for overdue rental until the Vehicle is returned to our possession, any recovery fees, any damage, replacement key if needed and Early Return Fee of 1 month advance rental from return date. Accounts remaining unpaid 28 days after final invoice will be transferred to a UK Court for recovery and enforcement.

Parking Fines and Toll Charges:

Any fine or charge notice received by MDRS Rentals Ltd will have liability transferred directly to you. The exception is Tyne Tunnel PCNs which will be paid directly by MDRS Rentals LTD. This charge will then be invoiced to you with an additional £30 admin and processing fee for each PCN..

Private Registration Plates:

We can arrange for your Private Registration Plate to be transferred to your Lease Vehicle on receipt of a Certificate of Entitlement (V750). You can provide your own plates on collection or we can supply for £40 (Set of two plates). £80 Retention Fee at end of Rental agreement is payable after final invoice is settled.

Maintenance and Repairs

Full maintenance and repairs are included in your contract. You are required to return the car to us for any maintenance and repairs. Any appointments not cancelled by 16:30 the previous working day will be charged £50 if you fail to attend.

6000 Mile Interim Service & MOT

Full servicing and MOT are included in your contract. You are required to return the Vehicle to us for annual MOT and for service every 6000 miles. Failure to return the Vehicle within a further 600 miles will void the full maintenance element of your contract and any repairs above and beyond service will be charged in full to you.

Tyre Cover:

We will replace up to 4 tyres during your contract. If you require more than four, you will be liable for this cost. Tyre cover is for general wear and tear only. You will be liable for any punctures and accidental damage.

Delivery & Collection:

Delivery and Collection can be arranged where necessary and is charged at minimum of £100 and £2.20 a mile.

Fuel:

All vehicles are supplied with enough fuel to reach local filling station and we offer a like for like return policy. It is the customer’s responsibility to return the vehicle with the same fuel level.

Early Return Charge:

If you choose to return your vehicle before the end of your contract, you will be liable for any overdue rental until the Vehicle is returned to our possession, any recovery fees, any damage, replacement key if needed and Early Return Fee of 1 month advance rental from return date. Accounts remaining unpaid 28 days after final invoice will be transferred to a UK Court for enforcement.

General:

For security purposes, all valuables must be locked out of sight from unattended vehicles. In the event of experiencing any problems during your rental period, contact MDRS Rentals LTD. We must be made aware immediately upon detecting the problem. Call 01207240245 or email accounts@landroverrentals.co.uk.

We reserve the right to revise these Terms and Conditions and any rates at any time. Any Changes will be communicated to you. By continuing to use the service, you will be deemed to have accepted the changes. If the revised terms and conditions are not acceptable, you may terminate the agreement without penalty. To terminate the agreement, the vehicle must be returned to MDRS Rentals Ltd during working hours.